Working at Pendrea House
14 Westheath Avenue, Bodmin, PL31 1QH
Operated by Mrs Pauline Difford
16 bedsResidential homes
Workplace Score
7.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.6/10
Key Finding
"A stable staff team and friendly culture where staff feel well supported, but poor recording of pain relief effectiveness needs fixing."
Safety & Risk
7/10
✓
People received medicines safely and as prescribed. Staff were aware if people were at risk due to their health condition. Risk assessments contained information about how to support people safely.
Staff Culture
8/10
✓
Staff knew people well and described the service as, 'Like a home', 'Friendly' and 'Everyone working together.'
Staffing Levels
8/10
✓
There was a stable staff team in place. Some staff had worked at the service for several years. The core staff team were supported by 2 bank staff who were able to cover any planned absences.
Training & Dev
/10
✕
Management
7/10
✓
Staff told us they were well supported by the registered manager and felt able to approach them for advice and guidance at any time.
Programmes
/10
✕
Points to consider
Staff do not record if pain relief medicines worked, so it's hard to check if they are effective.
Staff did not record if the medicine had been effective. We discussed this with the registered manager who said they would arrange for this information to be recorded in the future.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews