Working at Pendragon

The provider had effective safeguarding systems in place and all staff had a good understanding... Medicines were managed safely... Accidents and incidents were recorded and analysed so any trends or patterns could be highlighted.

Staff were very motivated by and proud of the service. They told us they felt valued and were well supported.

The service did not use agency staff. If there was staff absence, staff from their other service would come and provide support. This meant the person always received care and support from staff they knew and trusted.

Staff attended Makaton training... Staff told us they were well supported by management: 'We are well supported, we have supervision and lots of training.'

The person's relative and staff told us management were approachable and they listened to them when they had any concerns or ideas. All feedback was used to make continuous improvements to the service.