Working at Pendleton Court Care Home

Staff also said they felt supported by managers. Comments included, “I love working here. I am able to speak to any of the seniors or managers”, “I feel able to raise concerns and am well supported” and “I could talk to any of the managers, they are very professional, approachable and supportive.”

Staff told us enough staff were deployed to meet people’s needs, with any gaps, due to sickness or annual leave, filled by overtime or bank staff. One staff member stated, “There are enough staff [on shift] and we can always get more. If needed, the manager will speak to the bank staff and get somebody in very quickly.”

From checking training records, we noted completion rates across all training courses was high. Staff received supervision and appraisal in line with the provider’s policy. The registered manager also completed ‘growth conversations’ with staff in addition to this.

Staff told us management were a visible presence in the home, were approachable and staff felt comfortable speaking with them and raising concerns. Comments included, “I love working here. I am able to speak to any of the seniors or managers”, “I feel able to raise concerns and am well supported”

A daily activity schedule was displayed, and we observed a number of activities during our 2 site visits. These included ball games, ping pong, arm exercises, a quiz and reminiscence session. The home had formed links with a local nursery, which allowed for inter-generational interactions, along with a number of community groups. These had resulted in weekly visits to a day centre and attendance at a monthly tea dance.