Last updated: 9 February 2026
"Enough staff to meet needs safely and regular supervisions for staff, but very few activities without a coordinator and gaps in dementia training hold it back."
Safeguarding and infection control good, but risk assessments not always updated after incidents and medicines fridge too cold with no action.
Staff felt supported with regular supervisions, but staff observed as task-focused with little interaction with people.
Enough staff to meet needs safely using dependency tool, but agency staff used for sickness or gaps with some relatives noting too much.
Comprehensive induction and supervisions in place, but no specialist training yet in dementia awareness or managing challenging behaviours.
Registered manager in post and approachable, but governance systems not always effective in identifying quality and safety compromises.
Very few activities on day of inspection, no activities coordinator yet though school visits weekly.
No activities coordinator and very few activities, so the role is mostly routine personal care.
We saw very few activities take place on the day of inspection and there was limited interaction with people.
Gaps in specialist training for dementia and challenging behaviours, leaving staff less equipped.
staff had not received specialist training in dementia awareness or how to manage behaviours as challenging.
Risk assessments and incident follow-up not always done properly, plus medication storage issues.
Risk assessments were not always reviewed and updated following incidents to mitigate further risks.
AI Generated
Last inspected: March 2020
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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