Working at Pendle View
15-17 Chatham Street, Nelson, BB9 7UQ
Operated by Pendle Residential Care Limited
6 bedsResidential homes
Workplace Score
5.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.2/10
Key Finding
"Staff feel supported with enough around and good training, but poor oversight and unclean smelly areas hold it back."
Safety & Risk
4/10
!
The provider needed to improve infection control practices at the home... some areas of the home had a strong, offensive odour... Fabric hand towels were being used... which poses a risk of cross infection. This is a breach of Regulation 15.
Staff Culture
6/10
✓
Staff had expressed a high level of satisfaction with most aspects of the service, including staffing levels, people's needs being met... training and feedback about their performance. Staff found the registered manager and deputy manager approachable.
Staffing Levels
6/10
✓
People told us there were always enough staff available to support them. One person commented, 'There's always staff around. There's always three of four of them here.'
Training & Dev
6/10
✓
Staff told us they were happy with the induction and training they received. They observed experienced staff and completed the provider's initial training before they supported people on their own. Two staff members' infection control training was overdue.
Management
4/10
!
The provider failed to have effective oversight of the service. They failed to ensure people were living in a safe environment and staff carried out their responsibilities as they should. There was not always a senior member of staff on duty to ensure people were supported as they should be.
Programmes
4/10
!
Regular activities included local walks, playing pool, board games, shopping, going out for meals, watching television, domestic tasks and life skills. The range of activities available was quite limited.
Points to consider
Bosses do not oversee the home well and there is not always a senior staff member on duty to guide the team.
There was not always a senior member of staff on duty to ensure people were supported as they should be. The provider failed to have effective oversight of the service.
Poor cleaning practices mean parts of the home are unclean and smelly to work in.
Some areas of the home had a strong, offensive odour, including one person's room and a communal toilet. Most of the home smelled stale and unclean... staff not always completing cleaning tasks as they should.
Only basic activities like walks, games and shopping, so the job lacks variety beyond routine care.
Regular activities included local walks, playing pool, board games, shopping... The range of activities available was quite limited.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2019
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
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