Working at Pendennis Residential Care Home

Risks to people's safety were assessed and managed. Medicines were managed safely... Systems were in place to protect people from the risk of abuse and avoidable harm. Staff understood their responsibilities to report abuse.

The registered manager and provider promoted a positive person-centred culture... Staff were also positive about the management of the service and felt that they were well supported. One staff member told us, 'They [management team] do a great job and they are so friendly.'

People were supported by sufficient numbers of staff to meet their needs. People and relatives told us staff came quickly when they called for assistance and staff often had time to sit with and spend time with people.

Per 2018 comprehensive inspection: Staff received regular training in areas relevant to their role such as dementia awareness and safeguarding adults. Records showed staff continued to receive supervision, competency observations and appraisal meetings.

People and relatives gave positive feedback about the service and described the registered manager as approachable and visible. Staff were also positive about the management of the service and felt that they were well supported.