Working at Pendene House
15 Pendene Road, Leicester, LE2 3DQ
Operated by Pendene House Residential Home Limited
18 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Supportive manager who values staff and strong team spirit with good safety, but basic activities without a dedicated coordinator."
Safety & Risk
7/10
✓
Per 2019: Risks assessed and managed, safe medicines with competency checks, lessons learned e.g. sensor mats reduced falls; 2022 all IPC measures assured effective including PPE, testing, vaccination.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: 'It is a good staff team and we all work together...'; staff feel valued, manager creates good team spirit; 2022 staff spoke positively about support from manager.
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: 'There were suitable numbers of staff... Staff members told us there were enough staff rotated on shift... One explained, "I feel there's enough of us."'; 2022 provider had measures for COVID staff pressures.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Induction provided, training to equip staff, monitoring system in place, regular supervisions and annual appraisals; 2022 staff had refresher IPC training.
Management
7/10
✓
Per 2019 comprehensive inspection: Registered manager ever present, approachable, listens to staff ideas and acts on them; 'I do feel a valued member of the team.'
Programmes
5/10
!
Per 2019 comprehensive inspection: Activities by staff while recruiting coordinator, some external exercise, planning pet dog and outings; 'one outside person who comes regularly to do exercise'.
Points to consider
No permanent activities coordinator so the role is mostly routine personal care with basic staff-led activities.
Whilst activities were currently being provided by the staff team on duty, the registered manager told us they were in the process of recruiting an activities leader to take over this role.
Staffing is adequate with enough staff on shifts but nothing special like light workloads or no agency use.
Staff members told us there were enough staff rotared on shift to enable them to meet people's needs appropriately. One explained, "I feel there's enough of us."
Only standard induction, online training, and supervisions with no specialist courses or funded qualifications.
An induction into the service had been provided when new members of staff had started work. Training that equipped them with the knowledge they needed to support people had also been provided. One staff member explained, "I had an induction and I have just done a lot of on-line training."
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews