Working at Pendean House Care Home
off Oaklands Lane, Midhurst, GU29 0ES
Operated by Bupa Care Homes (BNH) Limited
40 bedsNursing homes
Workplace Score
7.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.5/10
Key Finding
"Supportive manager, fantastic staff retention and regular training, although group activities leave some residents feeling lonely."
Safety & Risk
7/10
✓
Risks to people's safety had been identified, assessed and minimised... Medicines were managed safely. Lessons were learned if things went wrong.
Staff Culture
8/10
✓
Staff felt supported and were highly motivated... One staff member said, 'We're a very good team, everyone helps everybody, everyone gets on'. The retention rate for this home is fantastic and sickness rates are low.
Staffing Levels
7/10
✓
Staffing levels were enough to meet people's needs. Rotas showed this level had usually been exceeded. Staff were happy with the staffing levels and felt able to provide quality care to people.
Training & Dev
8/10
✓
Staff received opportunities to further their qualifications. Three care staff had been nominated to attend 'Care practitioner training', an 18-month course... Staff felt supported and received regular supervision and appraisal.
Management
8/10
✓
One staff member said, '(Registered manager) is very approachable. She sorts things out'. The registered manager had shaped a culture where people were at the heart of the service.
Programmes
6/10
✓
The home offered activities seven days a week. This included quizzes, pamper days, exercise sessions and a reading club... There was a programme of events, often involving people from the local community.
Points to consider
Lots of group activities and community events but some residents who stay in rooms feel lonely and want more one-to-one chats with staff.
Some people, who preferred to spend time in their rooms, shared how they would appreciate more social contact.
Staffing levels are good overall but sometimes residents have to wait a bit when they ring the bell.
They work very hard and always seem to be busy, sometimes you have to wait a bit if you ring the bell.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews