Working at Pencombe Hall
Pencombe, Bromyard, HR7 4RL
Operated by Pencombe Hall Ltd
32 bedsResidential homes
Workplace Score
4.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.5/10
Key Finding
"Staff feel supported with sufficient numbers and varied activities, but gaps in training, unsafe medicines management, and missed quality checks hold it back."
Safety & Risk
3/10
✕
The administration of people's medicines was not always safe... gaps on the medication administration record (MAR) sheets... records did not always match... breach of regulation 12.
Staff Culture
6/10
✓
Staff told us they felt supported by the registered manager and team leaders. Staff described the standard of care provided as, 'Excellent' and told us they liked working at the home.
Staffing Levels
5/10
!
Sufficient staff were available to meet people's needs... We found sufficient staff to be on duty at the time of our inspection to meet the needs of people living at the home. Agency staff were used to cover gaps in the rota.
Training & Dev
3/10
✕
There were gaps evident in the training records. For example, in moving and handling. Some staff who were working together had not received refresher or actual practical training.
Management
4/10
!
Quality audits had failed to identify areas of concern which could place people at risk of harm. The provider has a recent history of not obtaining a good rating... third consecutive occasion.
Programmes
5/10
!
People told us they had things to occupy them... mini bus... musical entertainment... exercise to music... reminiscence discussions... Art work completed by people was seen on display.
Points to consider
Gaps in basic staff training like moving and handling mean some teams are not fully skilled up.
There were gaps evident in the training records. For example, in moving and handling.
Medicine records have gaps and do not match up, which risks harm to residents.
We saw gaps on the medication administration record (MAR) sheets... records did not always match.
Quality checks by managers missed problems like medicine errors and fire safety checks.
Quality audits had failed to identify areas of concern which could place people at risk of harm.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2019
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews