Working at Penberthy Residential Care Home
111 Mount Wise, Newquay, TR7 2BT
Operated by Sanctuary Care Limited
35 bedsResidential homes
Workplace Score
5.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.1/10
Key Finding
"Staff receive good training and understand safeguarding well, but low morale from the manager splitting time across services and limited activities hold it back."
Safety & Risk
7/10
✓
People were protected from abuse and harm because staff understood their safeguarding responsibilities... Accidents and incidents that took place in the service were recorded by staff in people's records. Such events were audited by the manager.
Staff Culture
5/10
!
Staff told us they felt, 'Staff morale is low'. However, they also told us they enjoyed working at the service and that, 'Teamwork between the care staff is fantastic.'
Staffing Levels
5/10
!
The rota showed that agency staff were used regularly due to staffing vacancies in the service. They used the same agency staff to provide consistent support to people.
Training & Dev
6/10
✓
Staff were supported by a system of induction training, supervision and appraisals... Training records showed staff received regular training in areas essential... Further training in areas specific to the needs of the people using the service was provided.
Management
4/10
!
Staff told us they felt, 'Staff morale is low'... felt there was a divide between the management team and staff. The registered manager was also registered to manage the providers domiciliary care service, plus was providing temporary management support, for another care home.
Programmes
3/10
✕
People told us there were limited activities provided by the service... The service had just employed an activity coordinator and it was hoped that the level of activities would increase.
Points to consider
The manager splits time across other services, so isn't always around and staff feel low morale and a divide.
The registered manager was also registered to manage the providers domiciliary care service, plus was providing temporary management support, for another care home. This meant that there was an impact on the amount of time she was able to spend at Penberthy. Staff told us they felt, 'Staff morale is low'.
Regular agency staff cover vacancies, so the team isn't fully stable.
The rota showed that agency staff were used regularly due to staffing vacancies in the service.
Activities are limited with no full programme yet, so the role is mostly routine personal care.
People told us there were limited activities provided by the service. The service had just employed an activity coordinator.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews