Working at Penberth House

People had their medicines safely and as prescribed. There was a medicines management system in place that reviewed and monitored the administration of medicines. People's medicine administration records (MARs) showed some unexplained gaps in those records.

Staff told us they enjoyed their jobs and providing care and support to people. The provider supported staff to ensure there was a positive and open culture at the service.

The provider ensured there were sufficient numbers of suitable staff to provide care and support to people safely. One person told us, "There is always enough staff around, if I need to go out to the shopping centre [staff] would always go with me."

Staff received specialised training to help update their skills and knowledge to help them to develop in their role. Staff training in mental health conditions and physical health conditions took place, outside the mandatory learning programme.

Staff were complimentary about the registered manager. One person said, "The manager is always here, she will come and visit me in my room if I am not downstairs when she comes."