Working at Pen Inney House
Lewannick, Launceston, PL15 7QD
Operated by Mr & Mrs L Difford
20 bedsResidential homes
Workplace Score
4.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.3/10
Key Finding
"Staff receive up-to-date training and feel well supported with good morale, but no registered manager and lack of activities programme hold it back."
Safety & Risk
4/10
!
Risk assessments and guidance for staff on how to minimise risks were not always available... Checks of the environment and equipment were carried out, this included checks of fire equipment. These checks were not always recorded.
Staff Culture
6/10
✓
Staff told us they were well supported. They received regular supervision... Staff told us morale was good and they had a shared set of values.
Staffing Levels
4/10
!
Staff told us there were not always enough staff to support people according to their preferred routines, particularly at busy times, such as when people were being supported to get up in the morning.
Training & Dev
6/10
✓
Training records showed staff training was up to date.
Management
2/10
✕
At the time of our inspection there was not a registered manager in post. A new manager had been in post for 6 weeks and was in the process of submitting an application to register.
Programmes
2/10
✕
The manager had identified a need for a dedicated activity co-ordinator to improve people's experiences. This role had been filled and the person was due to start work in this capacity the day after the inspection visit.
Points to consider
No permanent manager in post, as the new one started only 6 weeks ago and is still applying to register.
At the time of our inspection there was not a registered manager in post. A new manager had been in post for 6 weeks and was in the process of submitting an application to register.
Staff get stretched thin at busy times like mornings and cannot always follow people's preferred routines.
Staff told us there were not always enough staff to support people according to their preferred routines, particularly at busy times, such as when people were being supported to get up in the morning.
No activities coordinator or programme in place yet, just hired one to start after the inspection, so the role is mostly routine personal care.
The manager had identified a need for a dedicated activity co-ordinator to improve people's experiences. This role had been filled and the person was due to start work in this capacity the day after the inspection visit.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2022
Requires improvement
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews