Working at Pemdale
26a Nursery Close, Potton, SG19 2QE
Operated by Turning Point
6 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"Supportive new manager fostering a happier culture and effective safety, although staffing levels need review for new residents."
Safety & Risk
8/10
✓
Per 2021 targeted inspection: We were assured that the provider was using PPE effectively and safely; making sure infection outbreaks can be effectively prevented or managed; the manager was monitoring key aspects of infection protection control such as PPE stock levels.
Staff Culture
8/10
✓
Per 2019 comprehensive inspection: Staff told us the new registered manager was supportive and had brought about notable changes in the culture at the home. We saw that staff were confident and motivated as a result.
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: We saw there were enough staff on duty to keep people safe and meet their needs in a timely way.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff confirmed they received relevant training to support them in their roles. The registered manager used a training matrix to record staff training and highlight when refresher training was due.
Management
8/10
✓
Per 2019 comprehensive inspection: Without exception, staff told us they were feeling more positive since the new registered manager had started. One staff member told us the service was, 'Running happier.'
Programmes
6/10
✓
Per 2019 comprehensive inspection: Each person had their own weekly activity planner and there was a dedicated activity room within the service providing comfortable seating, sensory lighting, craft items and music.
Points to consider
Staffing levels are enough to meet needs now, but they plan to review and increase them if new residents move in.
Per 2019 comprehensive inspection: We saw there were enough staff on duty to keep people safe and meet their needs in a timely way. However, work was planned to review and increase staffing levels in the event of new people moving in.
Training covers basics like safeguarding and refreshers using a matrix, but no specialist courses or funded qualifications.
Per 2019 comprehensive inspection: Staff confirmed they received relevant training to support them in their roles. They told us training had improved and they had completed new and refresher training since the last inspection.
Varied activities with weekly planners and a sensory room, but no dedicated coordinator or specialist programmes.
Per 2019 comprehensive inspection: Each person had their own weekly activity planner and there was a dedicated activity room within the service providing comfortable seating, sensory lighting, craft items and music.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews