Working at Pembroke Lodge
2 Pembroke Avenue, Newcastle Upon Tyne, NE6 4QU
Operated by Voyage 1 Limited
15 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Staff feel valued in a cheerful atmosphere with strong safety practices, but staffing is adequate amid COVID pressures and activities are mostly routine."
Safety & Risk
8/10
✓
2022 targeted inspection: We were assured the provider was using PPE effectively and safely, preventing infection outbreaks, and mitigating COVID risks; per 2019: positive approach to safety and risk, incidents reviewed and monitored.
Staff Culture
8/10
✓
Per 2019 comprehensive inspection: There was a cheerful atmosphere in the home. Staff told us they felt valued and enjoyed working there. One staff member said, 'I don't even say I'm going to work, I just say that I'm going to my other house.'
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: There were enough staff to meet people's needs. Staff worked flexibly to meet the needs of people.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff had completed training in safe working practices and to meet the specific needs of people.
Management
6/10
✓
Per 2019 comprehensive inspection: Staff told us they felt supported. There was a supervision and appraisal system in place.
Programmes
5/10
!
Per 2019 comprehensive inspection: Staff supported people to buy, prepare and cook food. Staff had explored what opportunities were available within the local community to promote inclusion.
Points to consider
Staffing levels are just enough to cover needs, but staff work flexibly and there were COVID pressures to manage.
There were enough staff to meet people's needs. Staff worked flexibly to meet the needs of people. (per 2019 comprehensive inspection); The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures. (2022)
No activities coordinator or special programmes, so days include some cooking and community outings but mostly routine care.
Staff supported people to buy, prepare and cook food. Staff had explored what opportunities were available within the local community to promote inclusion. (per 2019 comprehensive inspection)
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews