Working at Pembroke House

People continued to be protected from the potential risk of abuse. Individual risks were identified and steps taken to reduce them... Medicines continued to be stored, administered and disposed of safely.

Feedback from people, relatives and the majority of staff, was there were enough staff on duty. Comments included, 'I don't feel they are rushed, I feel very cared for'; and 'There are times when staff are rushed when people are ill and need attention, but staff do seem to cope'.

Per 2018 comprehensive inspection: All staff received the training they required to carry out their role well. Staff were very positive about the training provided and felt they were well equipped to carry out their role well.

Everyone said the service was well-led and that the manager and deputy managers were approachable. Staff told us the moral of the staff team had improved under the new management team and they felt supported.

Per 2018 comprehensive inspection: An activities coordinator and an assistant, planned activities each week and many months ahead. A band of very active volunteers were supportive of the activities programme enabling people to attend many events and visits outside of the service.