Working at Pemberley House

Staff feel there aren't enough of them to give good quality care and spend time on activities, plus agency staff without full checks.

Staff told us they felt there were not enough staff to consistently give people high quality care. Recruitment checks were not always carried out in line with the law.

Training has gaps and is out of date, especially for clinical tasks like managing insulin or catheters.

Nursing staff had not always undertaken refresher training in line with the provider policy in aspects of clinical care, such as managing insulin, equipment for end of life medicines or catheters.

Medication handling has problems like missing doses, gaps in records and poor storage.

Medicines were not always managed safely which placed people at risk of harm. The provider was not ensuring people received their medicines as prescribed.