Working at Pemberley House

Medication is not handled safely, people sometimes miss doses and records have gaps.

Medicines were not always managed safely, and people did not always receive their medicines as prescribed.

Staff often feel stretched with not enough people for quality care time, and more agency workers are used.

Staff told us they felt there were not enough staff to consistently give people high quality care. Staff felt there were not enough staff to give people quality time...

Training has gaps and is not up to date, especially for clinical tasks like insulin management.

Some staff training was not up to date in line with the provider's policy, particularly aspects of clinical care for people.