Working at Pelton Grange Care Home
Front Street, Chester Le Street, DH2 1DD
Operated by Hill Care 3 Limited
47 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.9/10
Key Finding
"Supportive approachable manager and positive family-like culture, but COVID-related staffing pressures and basic training hold it back."
Safety & Risk
7/10
✓
2022: Assured provider preventing infections, using PPE effectively, accessing testing; 2019: Safe medicines management with minor recording gaps addressed, good safeguarding and incident analysis.
Staff Culture
8/10
✓
Per 2019 comprehensive inspection: Staff said 'I love working here as it's like one big family', morale had improved, positive culture with approachable manager.
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: There were enough staff to meet people's needs quickly and keep them safe; 2022 noted measures to mitigate COVID-19 related staff pressures.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff had completed up to date training in key areas, comprehensive induction including Care Certificate, and supervisions up to date.
Management
8/10
✓
Per 2019 comprehensive inspection: People, relatives and staff all spoke highly of the registered manager as supportive, approachable, and having improved morale.
Programmes
6/10
✓
Per 2019 comprehensive inspection: Good programme of activities in place including HenPower project with hens, LGBT Pride event, and community links to reduce isolation.
Points to consider
Staffing is adequate to meet needs but with COVID pressures needing mitigation and no details on low agency use or staff retention.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures... There were enough staff to meet people's needs quickly and keep them safe.
Only standard mandatory training and basic induction, no specialist courses or funded qualifications.
Staff had completed up to date training in key areas... New staff completed a comprehensive induction, including the Care Certificate.
Activities programme has some variety like hens and events but no specialist therapeutic approaches or tech.
There was a good programme of activities in place... The service had recently got some hens as part of the HenPower project... supported LGBT Pride month.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews