Working at Pelsall Hall
Paradise Lane, Walsall, WS3 4JW
Operated by Greensleeves Homes Trust
41 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.5/10
Key Finding
"Great management and positive culture staff love, with strong safety, but unclear staff retention and basic training hold it back."
Safety & Risk
7/10
✓
We were assured... preventing visitors from catching infections, using PPE effectively, accessing testing, robust cleaning, up-to-date IPC policy. Per 2021 targeted inspection; plus good medicines and safeguarding per 2019.
Staff Culture
7/10
✓
Staff told us how much they enjoyed working... 'I love this place. Managers are much more open to ideas compared to other places I have worked'. Per 2019 comprehensive inspection.
Staffing Levels
6/10
✓
There were enough staff on duty to meet people's needs... 'The staff are always around and I never see people having to wait.' Per 2019 comprehensive inspection.
Training & Dev
6/10
✓
Staff told us they received training that was relevant... Records showed that staff completed mandatory training and some staff had been trained to deliver courses. Per 2019 comprehensive inspection.
Management
7/10
✓
Staff were positive: 'The new manager is great; they are experienced and know what they are talking about.' Manager visible with spot checks. Per 2019 comprehensive inspection.
Programmes
6/10
✓
Varied activities programme... activities co-ordinator... day trips, local community groups, nursery school visits, pets and animals. Per 2019 comprehensive inspection.
Points to consider
Staff numbers are enough so residents don't wait, but no details on agency use or team stability.
There were enough staff on duty to meet people's needs and keep people safe. One visiting professional told us, 'The staff are always around and I never see people having to wait.' Per 2019 comprehensive inspection.
Training covers mandatory basics and some role needs, but no specialist courses or funded qualifications.
Records showed that staff completed mandatory training and some staff had been trained to deliver courses to colleagues. Per 2019 comprehensive inspection.
Activities programme has variety with a coordinator, but no specialist or innovative approaches to enrich the role.
People enjoyed a varied activities programme... Activities included day trips and inviting local community groups... pets and animals. Per 2019 comprehensive inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews