Working at Pelham Manor

High staff turnover and agency workers without training records mean the team feels unstable and residents get inconsistent support.

Relatives commented on the high staff turnover at the service... A number of agency staff were employed at the service. However, for the majority of these agency staff there was no record of their training, skills or experience

Training gaps like only half the staff trained on choking risks and online-only life support leave you less confident in emergencies.

only half the staff team had completed training in dysphasia and choking. The registered manager confirmed it was only staff who had received this training that were supporting people with this need. Staff had only received on-line basic life support training.

Poor oversight with repeated regulatory breaches on paperwork and infection control makes the workplace feel chaotic.

The provider had failed to operate an effective quality assurance system... additional breaches of regulation... The service remains rated requires improvement. This is the second time