Last updated: 9 February 2026
"Supportive management and strong safety with positive team culture, but occasional agency staff and no dedicated activities coordinator."
2021 IPC inspection: Assured provider preventing infections, meeting shielding/distancing, safe admissions/testing, hygiene practices, managing outbreaks; Per 2019: Good safeguarding processes, risk assessments, safe medicines management, systems to learn from incidents.
Per 2019 comprehensive inspection: Staff told us they felt fully supported by the management team who were approachable. One staff member told us, 'We work as a team the management team are all really approachable and supportive.'
Per 2019 comprehensive inspection: Staffing levels were appropriate to meet the needs of people using the service. All staff spoken with said they felt there were sufficient staff on duty. Agency staff were used on occasions of sickness or annual leave.
Per 2019 comprehensive inspection: Staff told us they received training and were positive about the training programme. As well as mandatory training, staff also received specialist training for example, communication and intensive interaction. Staff told us they had regular supervision meetings with the manager.
Per 2019 comprehensive inspection: The registered manager had clear oversight of the service and worked alongside staff. Staff were respectful of the registered manager and told us they were approachable and supportive.
Per 2019 comprehensive inspection: People were enabled to follow a variety of interests and activities... trips to the shops, lunch out and horse-riding... gateway social events and used services such as Jigsaw; Per 2021: To mitigate the impact of isolation, meaningful activities are provided.
Staffing levels are okay but they use agency staff sometimes for sickness and holidays.
Agency staff were used on occasions of sickness or annual leave.
Varied outings like trips and horse riding but no dedicated activities coordinator or specialist programmes.
People were enabled to follow a variety of interests and activities... trips to the shops, lunch out and horse-riding and trips to use a swim spa. People also attended gateway social events and used services such as Jigsaw.
AI Generated
Last inspected: April 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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