Last updated: 10 February 2026
"Staff feel supported by approachable managers in a friendly culture, but staffing and activities programmes hold it back."
Systems and processes were in place to protect people from the risk of abuse. Staff had received training and understood how to report concerns. Risks to people were managed with electronic care plans. Medicines were managed safely with complete records matching stock
There was a friendly, open, positive, and supportive culture at Peel House Nursing Home. Staff comments were: 'Communication is good, management support is good, and I feel the home is well-led', 'Everyone here is so welcoming... the whole culture here is very caring'
There were enough staff on duty to meet people's needs. People told us, 'There is not a high turnover of staff' and, 'They have enough staff, and they know my name'
Feedback from a visiting health and social care professional highlighted, 'We have seen massive changes and they have worked with us to ensure improvements are in place, we have supported with care planning training, pressure ulcer prevention training and management of contractures.' Staff told us they received regular supervision
Staff told us the registered manager was always present and approachable. Staff comments were: 'Yes, I feel supported here it's getting better and better, the home has totally changed since [registered manager's name] came. It is well organised and looks totally different so many things have been improved'
Per 2019 comprehensive inspection: An activity programme was in place including reminiscence, exercise and choir practice provided by activity coordinators who demonstrated skill and passion, plus one-to-one activities and links with local school for intergenerational interaction
Staffing is adequate with enough people on shift and low turnover, but no staff comments about easy workloads or no agency use
There were enough staff on duty to meet people's needs. People told us, 'There is not a high turnover of staff'
Activities programme has coordinators and some variety like exercise and choir, but no specialist or innovative approaches mentioned
Per 2019 comprehensive inspection: An activity programme was in place for people to participate in if they wished. These included, reminiscence, exercise and choir practice. These were mostly provided by the activity coordinators
AI Generated
Last inspected: April 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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