Working at Pebble Mill Care Home
2 Mill Pool Way, Birmingham, B5 7EG
Operated by Bupa Care Homes (ANS) Limited
62 bedsNursing homes
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.4/10
Key Finding
"Staff get good training and feel supported by the regional manager, but no registered manager and unreliable activities hold it back."
Safety & Risk
7/10
✓
People were supported to take their medicines safely. Staff had training on how to recognise and report abuse and they knew how to apply it.
Staff Culture
6/10
✓
Staff told us although they had not received appraisals they felt well supported by the regional manager. Staff told us the regional manager was approachable and supportive.
Staffing Levels
5/10
!
The service had struggled to recruit nursing staff but had enough care staff to support people safely. At the time of the inspection the service was relying on regular agency nurses.
Training & Dev
6/10
✓
Staff were offered an induction tailored to their level of experience when joining the service. Staff received updated training and refresher training to help them stay up to date with best practice guidance.
Management
4/10
!
At the time of our inspection there was no registered manager in post. A new home manager had just been recruited with a view to undertaking the registration process.
Programmes
4/10
!
Some people and their relatives felt there was not enough for them to do. Some people and relatives told us there were some days when although 2 activities were planned, nothing was being provided.
Points to consider
No permanent manager in place at the start of the inspection, though one was hired during it.
At the time of our inspection there was no registered manager in post. A new home manager had just been recruited with a view to undertaking the registration process.
Relies on regular agency nurses to cover nursing shifts.
The service was relying on regular agency nurses. The same agency nurses were covering the shifts and therefore knew people and understood their needs.
Activities programme not reliable, with some planned events not happening.
The management team were not aware the activity programme which was being advertised to people in a weekly newsletter was not being followed. Some people and relatives told us there were some days when although 2 activities were planned, nothing was being provided.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews