Last updated: 9 February 2026
"Staff feel supported with excellent training and a positive culture, good staffing and varied activities, but oversight missed care plan issues and incomplete risk assessments."
Not all risk assessments had been completed... one person who was a high risk of falls did not have a risk assessment in place.
There was a positive staff and management culture... Staff felt supported by their colleagues and the registered manager.
There were enough staff to meet people's needs... 'Staffing levels are good. No issues with staffing.'
'The home has paid for our nursing exams and encourage us to do outside training and pay for this. It's good. It's a good support.'
We reviewed two care plan audits which had not identified the issues we found on inspection. We recommend the provider review their governance processes, to ensure record keeping is monitored effectively.
People were offered a variety of activities... We have been out on trips. Went to a park... cooking class doing cupcake decorations, Ascot theme day.
Boss is approachable but oversight checks missed paperwork problems like incomplete care plans and risk assessments.
We reviewed two care plan audits which had not identified the issues we found on inspection.
Some risk plans for falls and safety were not complete when needed.
Not all risk assessments had been completed when people required measures in place to keep them safe. For example, one person who was a high risk of falls did not have a risk assessment in place.
AI Generated
Last inspected: August 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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