Working at Pear Tree Court

Not enough staff so you end up rushing around and residents sometimes have to wait for help.

Most staff told us there wasn’t enough staff for them to fulfil the requirements of their role. Comments included, “There’s so few staff here, we really need more.” “[Today, it’s been] hectic, we’ve been nonstop.”

Records for as-needed painkillers are not always clear so people in pain might not get their medicine right away.

protocols for ‘as required’ medicines were of a varying standard and did not always provide staff with enough information on when and why people might need their medicine. For example, we observed 1 person in pain who was not offered their ‘as required’ pain medicine

Only standard training and induction with no specialist courses or funded qualifications mentioned.

Staff were safely recruited and received training to fulfil the requirements of their role. New staff received a comprehensive induction, and training was refreshed regularly.