Working at Peacock Hay
Peacock Hay Road, Stoke On Trent, ST7 1UN
Operated by Voyage 1 Limited
7 bedsResidential homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.6/10
Key Finding
"People are kept safe with enough staff deployed effectively, but no registered manager and basic activities hold it back."
Safety & Risk
7/10
✓
People were safeguarded from the risk of abuse because staff understood how to recognise, and report suspected abuse. Risk assessments and support plans were in place. Medicines were administered, recorded and stored safely.
Staff Culture
6/10
✓
Staff we spoke with were positive about the manager. One staff member said, 'The manager is very good, and I am able to work with them to improve the service.'
Staffing Levels
6/10
✓
We saw there were enough staff available who were deployed effectively to ensure people received support when they needed it. Relatives told us there were enough staff to meet their relative's needs.
Training & Dev
6/10
✓
Staff told us they received an induction when they started working at the service, which included shadowing and training. Staff told us they had the opportunity to discuss their role and any areas of development during supervision sessions.
Management
4/10
!
At the time of the inspection there was not a manager registered with the Care Quality Commission. There was a manager in place who was in the process of being registered.
Programmes
4/10
!
People were supported to be involved in activities that met their preferences using individualised sign language and picture cards. We saw pictures of trips and outings. There was a sensory area within the service.
Points to consider
No permanent manager, the one in place is still in the process of registering.
At the time of the inspection there was not a manager registered with the Care Quality Commission. There was a manager in place who was in the process of being registered.
Basic activities like outings, trips and a sensory area, no dedicated coordinator or specialist programmes.
People were supported to be involved in activities that met their preferences using individualised sign language and picture cards. We saw pictures of trips and outings people had been supported to attend. There was a sensory area within the service.
Only standard induction, shadowing and supervision, no specialist courses or funded qualifications.
Staff told us they received an induction when they started working at the service, which included shadowing and training. Staff told us they had the opportunity to discuss their role and any areas of development during supervision sessions with their line manager.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews