Last updated: 10 February 2026
"Strong teamwork, approachable management and good training support staff, but limited activities and poor safety risk management hold it back."
Safety risks to people were not always managed well. Risks were not always documented accurately, and staff did not always follow best practice guidance.
Staff told us there was good morale and a strong sense of teamwork which made it enjoyable to work at Peacemills. For example, a staff member said, “One of the best things about working here is the teamwork, how we all work together to make it a happy place.”
There were enough staff on duty to support people safely however the deployment of staff meant there were periods of time where people with a cognitive impairment who could not anticipate risks, or their needs were left alone.
Staff received support through supervision and appraisal to support their continuous learning and improve their working practice. Staff completed training to support them to carry out their duties safely.
People told us the management team were present, approachable and friendly. The management team were knowledgeable and had an action plan in place to drive service improvement.
People gave mixed feedback in regard to the responsiveness of the service when concerns were raised. People were supported to live in a safe, inclusive environment however we observed limited social engagement which meant there were missed opportunities to strengthen person-centred care at Peacemills.
No activities programme or fun events, so shifts are mostly routine care with little variety.
we observed limited social engagement which meant there were missed opportunities to strengthen person-centred care at Peacemills.
Safety risks like skin damage from poor moving and handling are not always managed right.
we observed two members of staff to assist two people at risk of skin damage to reposition themselves out of the chair. They stated they were providing pressure relief... by hoisting them for approximately 30 seconds and leaving them suspended in the air, they did not provide any continence support or complete any skin checks... This is not in line with any pressure-relieving guidance.
Enough staff overall but bad deployment leaves some residents alone briefly, adding stress.
the deployment of staff meant there were periods of time where people with a cognitive impairment who could not anticipate risks, or their needs were left alone.
AI Generated
Last inspected: June 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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