Last updated: 9 February 2026
"Supportive managers and positive team culture with strong safety, but unstructured activities programme and basic training hold it back."
Per 2021 IPC inspection: Staff had completed infection prevention and control training... We observed staff using PPE appropriately and they told us they felt safe working at the service. Per 2018: Medicines were safely administered and safeguarding systems effective.
Per 2018 comprehensive inspection: There was a positive culture as the service and staff told us they worked well together as a team and there was a shared spirit of providing good quality service to people.
Per 2018 comprehensive inspection: There were sufficient numbers of suitable staff to support people's needs and the staffing rota in place matched the numbers of staff planned for.
Per 2018 comprehensive inspection: All staff had completed a comprehensive induction programme, mandatory training and other training relevant to the needs of people.
Per 2018 comprehensive inspection: Staff told us they felt listened to and were supported by their leaders and managers to deliver an effective person-centred care. Managers were approachable and accessible at all times.
Per 2018 comprehensive inspection: People were supported to participate in activities that interested them... People also took part a range of indoor games and were encouraged to access activities in the local community.
No activities coordinator or structured programme, so the job is mostly routine care with basic games and local outings.
People also took part a range of indoor games and were encouraged to access activities in the local community to promote social inclusion and recovery. Per 2018 comprehensive inspection
Only standard induction and mandatory training, no specialist courses or funded qualifications.
All staff had completed a comprehensive induction programme, mandatory training and other training relevant to the needs of people. Per 2018 comprehensive inspection
Staffing is adequate to cover shifts, but no details on stable team or low agency use.
There were sufficient numbers of suitable staff to support people's needs and the staffing rota in place matched the numbers of staff planned for. Per 2018 comprehensive inspection
AI Generated
Last inspected: December 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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