Working at Pax Hill Nursing Home

People were kept safe from the risk of abuse through the robust training and processes... Risk assessments had been completed in relation to all aspects of people's care... People received their medicines safely from trained, competent staff.

Staff were extremely motivated by and proud of their work with people. A staff member told us, 'I love it – this job. Coming to work is a pleasure, it doesn't seem like work.'

There was a high degree of stability and retention within the staff team with no use of agency staff. People, especially those living with dementia benefited from the consistency this provided.

All staff received an induction... required to complete 15 mandatory courses, in addition to... further training in areas relevant to their role... such as, falls prevention, tissue viability... Staff received three supervisions per year and one annual appraisal.

The provider's representative and the experienced registered manager had worked together with staff to develop an open, dynamic and transparent culture for people, focused on improvement and delivering high quality care. Staff felt inspired across the service to drive improvements.

Staff had been trained to provide Namaste care... The service had recruited a consultant in dementia care... strong links with the local community... These measures had led to a significant reduction in the figures for... hospital admissions and deaths in hospital since 2016.