Working at Pavillion Residential and Nursing Home
North View Terrace, Houghton Le Spring, DH4 5NW
Operated by Sanctuary Care Limited
68 bedsNursing homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.7/10
Key Finding
"Approachable management, good training and a cheerful atmosphere stand out, but heavier workloads and activities without a dedicated coordinator are drawbacks."
Safety & Risk
7/10
✓
People were protected from the risk of abuse. Staff were trained in safeguarding... Medicines were managed safely... Accidents or incidents were recorded and monitored.
Staff Culture
7/10
✓
There was a cheerful atmosphere at the service. Staff spoke positively about working at the home... Staff said they were well-supported.
Staffing Levels
6/10
✓
Staffing capacity was sufficient and staff deployment was effective... 'I must say there's not a huge turnover of staff.'
Training & Dev
7/10
✓
Staff members received training that helped maintain their skills... 'We get plenty of training and there are opportunities for personal development and career progression.'
Management
7/10
✓
Staff said the manager was very approachable and they were supported in their role.
Programmes
6/10
✓
There were activities... 'There is always something happening. The last time I went they took horses in... singer on. Last Tuesday [Name] went to a coffee morning'
Points to consider
Staff numbers are enough for safe care with fairly low turnover, but no word from staff on easy workloads or zero agency cover.
Staffing capacity was sufficient... People and relatives said there were enough staff. One relative commented, 'I must say there's not a huge turnover of staff.'
Activities include pony visits, singers and community outings for variety, but no dedicated coordinator or special therapeutic programmes to enrich the daily role.
There were activities, entertainment... 'There is always something happening. The last time I went they took horses in... a singer on. Last Tuesday [Name] went to a coffee morning'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews