Working at Pavilion Care Centre

Not enough staff at times, so call bells go unanswered and people have to wait for personal care.

There were not always enough staff to meet people's needs. Staff were busy and were not always responsive to people's needs. We observed 2 call bells were sounding but staff had not been able to respond in a timely manner.

Medication not always handled safely, with unclear records and medicines given late.

Medicines were not always safely managed. Medicine administration records were not always legible. Medicines were not given in a timely manner.

Weak oversight from managers, with audits and checks not done regularly or followed through.

Governance processes were not always operated effectively to identify where improvements were required. Management audits and checks were not regularly completed, and actions were not always identified or followed up.