Working at Patron House
212 Stoke Lane, Bristol, BS9 3RU
Operated by Ablecare Homes Limited
12 bedsResidential homes
Workplace Score
5.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.2/10
Key Finding
"Supportive management, good training and positive culture, but no specialist domestic or activities staff stretch carers thin with rushed shifts."
Safety & Risk
5/10
!
we found minor shortfalls relating to medicines and infection prevention and control. These were addressed immediately.
Staff Culture
6/10
✓
Relatives gave positive feedback about the staff team and managers. Staff felt supported by the management team.
Staffing Levels
4/10
!
staff and relatives were critical about the fact that there were no specialist domestic or activities staff working at the service. A staff member said, “I don’t mind cleaning. I can do it, but we don’t have time to do a deep clean”
Training & Dev
6/10
✓
Staff received regular supervision and training, and they were positive about the support they received from the new management team.
Management
6/10
✓
We received positive feedback about care staff and the new management team. Staff felt supported by the management team.
Programmes
3/10
✕
Another relative felt staff would benefit from more support with providing activities. There were no specialist domestic or activities staff working at the service.
Points to consider
Carers have to do cleaning and activities on top of personal care so shifts feel rushed and stretched.
care staff were responsible for cleaning, housekeeping and activities, and these competing demands continued to have a negative impact on standards.
No dedicated activities staff so the role lacks variety and creative engagement opportunities.
staff and relatives were critical about the fact that there were no specialist domestic or activities staff working at the service. Another relative felt staff would benefit from more support with providing activities.
Some bathrooms were not clean enough and medicine stock records were not updated straight away.
we found some en suite toilets were not clean... We found a discrepancy in stock control and record keeping during our inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews