Working at Pathfinders Neurological Care Centre
Darwin Drive, Newark, NG22 9GW
Operated by Pathfinders-Care (Ollerton) Limited
78 bedsNursing homesRehabilitation (illness/injury)
Workplace Score
3.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.1/10
Key Finding
"Staff feel supported with regular supervisions and engaging activities, but staffing shortages, poor retention and weak management hold it back."
Safety & Risk
2/10
✕
Medicines were not always managed or stored safely. IPC within the home was not to a safe and consistent level... incidents and accidents were not always recorded and followed up
Staff Culture
5/10
!
Workforce wellbeing and enablement Score:3 Staff we spoke with praised the training... All staff said they received regular supervisions and felt able to approach their manager
Staffing Levels
2/10
✕
Safe and effective staffing Score:1 most people we spoke with raised staffing as an issue... It can be really bad on nights... retention of new starters is bad
Training & Dev
3/10
✕
Records showed at times people were supported with care in which staff had not been trained in. For example... 2 staff members has supported a person with PEG feeding... without appropriate training
Management
2/10
✕
Governance, management and sustainability Score:1 The provider did not always have clear responsibilities, roles, systems of accountability or good governance... we were not provided with any [audits]
Programmes
5/10
!
I have hand therapy regularly, but I also go to the activities such as jewellery making and gardening... They bring in animals for therapy... We work towards badges, for things like mini milestones
Points to consider
Not enough staff especially evenings and weekends, with staff and residents waiting too long for help and poor retention of new staff.
most people we spoke with raised staffing as an issue... It can be really bad on nights. They seem to lose a lot of them. Staff tells us that management doesn’t have their back and retention of new starters is bad
Leaders do not review incidents or audits properly, missing chances to improve safety and care.
Where incidents had happened... the management team had consistently not reviewed these forms... we were not provided with any [management audits]
Safety issues like dirty equipment, poor cleaning and medicine storage problems put people at risk.
Unclean equipment... wheelchairs which were visibly dirty... fridge temperatures were not consistently recorded... IPC audit... identified many of the issues seen on assessment
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2025
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews