Working at Paternoster House
Paternoster Hill, Waltham Abbey, EN9 3JY
Operated by Barchester Healthcare Homes Limited
94 bedsNursing homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Excellent training especially for dementia and a supportive culture where staff feel valued, but staffing pressures at busy mornings caused some rushing."
Safety & Risk
7/10
✓
Per 2019 comprehensive inspection: Staff knowledgeable on safeguarding, risk assessments for daily living, safe medicines storage and records, incidents discussed at meetings for learning.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: Staff felt valued by managers, recognised for contributions, felt involved in management, and supported considering wider circumstances.
Staffing Levels
6/10
✓
2022 inspection: We observed there were enough staff on shift to safely meet people's needs. Per 2019: Records showed staffing levels usually higher than dependency tools calculated.
Training & Dev
8/10
✓
Per 2019 comprehensive inspection: Staff spoke highly of specialist dementia programme (10.60.06), given opportunity for nationally recognised qualifications with incentive payments, robust training monitoring.
Management
7/10
✓
Per 2019 comprehensive inspection: The registered manager created a welcoming atmosphere, staff felt valued by their managers, and staff members were able to approach the registered manager easily.
Programmes
6/10
✓
Per 2019 comprehensive inspection: Wide range of activities reflecting individual tastes, seven-day programme, one-to-ones, intergenerational school visits weekly.
Points to consider
Staffing meets needs overall but busy mornings made some residents feel staff were rushing, suggesting pressure at peak times.
Per 2019 comprehensive inspection: Some people told us at busy times of the day, particularly in the mornings, they felt they had to wait for care, and it sometimes felt like staff were rushing.
Varied activities like school visits and outings add interest but no specialist programmes or innovative methods to enrich the role further.
Per 2019 comprehensive inspection: The home facilitated a wide range of activities focussed on meaningful engagement, including strong relationship with local primary school with weekly visits.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2021
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews