Last updated: 10 February 2026
"Staff feel valued in a family-like culture with good staffing and strong safety practices, but basic training and limited activities hold it back."
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated... Lessons were learnt... robust processes in place.
Staff told us that they felt valued and supported by the management team... 'I love it here... we are genuinely one big family. Management are so approachable'
The registered manager used a dependency tool to ensure the staffing level was correct... We saw there were enough staff on shift... 'The staff ratio here is really good, you get to spend meaningful time with people.'
Staff had received appropriate training to fulfil their role safely. The registered manager had taken a proactive approach to ensure all training was completed.
Staff told us that they felt valued and supported by the management team. Staff were given regular opportunities to share their views and told us these were heard by management.
People were encouraged to participate in activities they enjoyed, including going out for a walk if they chose to... a space within the home had been made into a tearoom with personalised crockery.
Just standard training to keep things safe, no specialist courses or funded qualifications to build skills.
Staff had received appropriate training to fulfil their role safely. The registered manager had taken a proactive approach to ensure all training was completed.
Basic activities like walks and a tearoom setup, no coordinator or varied programme to make the job more interesting.
People were encouraged to participate in activities they enjoyed, including going out for a walk if they chose to... a space within the home had been made into a tearoom with personalised crockery which people had painted themselves.
AI Generated
Last inspected: April 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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