Working at Partridge House Nursing and Residential Care Home

People were protected and kept safe. The service had robust processes in place to assess people’s needs and respond to risk.

Staff told us although staffing levels were safe and they were managing to meet people needs, a change to staffing levels from 5 to 4 care staff on the first floor had made a noticeable difference.

All staff had access to training to ensure they were able to meet people’s needs. This included refresher training, workshops and shared learning. For example, the home had an End of Life (EOL) Champion providing workshops for staff.

A varied programme of group activities were available and staff spent one to one time with people who remained in their rooms or did not enjoy group activities. They have things like dementia friendly games, and puzzles.