Working at Parsons Grange
Westall Street, Reading, RG2 9AU
Operated by Care UK Community Partnerships Ltd
68 bedsNursing homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.2/10
Key Finding
"A positive family-like culture and staff feeling listened to by managers, but inadequate training on learning disabilities, autism and late medicines hold it back."
Safety & Risk
6/10
✓
People felt safe... All staff had received safeguarding training. Staff knew how to recognise abuse... Risk assessments were consistent and clear... An effective system was in place to record individual incidents and accidents.
Staff Culture
8/10
✓
There was a positive culture amongst staff at the service. Staff commented, 'We are a family, we are very supportive of each other from the chef, to care workers.'
Staffing Levels
6/10
✓
Both people and staff felt that there were enough staff on a day to day basis to support people's needs. We saw staff responded to people's request in a timely manner for support during the day of the inspection.
Training & Dev
4/10
!
The services mandatory training was not in line with best practice for social care staff. Staff had not received training in how to care for people living with a learning disability or autism.
Management
7/10
✓
The registered manager was able to demonstrate quality assurance systems were used effectively to monitor and improve quality and safety in the service. Staff said they were able to raise any issues and they felt listened to by managers.
Programmes
5/10
!
We spoke with... activity coordinator. One person said... there are lots of activities we can join in. Per 2021 report: suitable activities programme in place including bingo, painting, birds of prey events, bus outings.
Points to consider
Training misses key topics like learning disabilities, autism, and mental capacity assessments which are not refreshed often enough.
Staff had not received training in how to care for people living with a learning disability or autism... the services mandatory training regarding the Mental Capacity Act was scheduled every three years.
Time specific medicines sometimes given up to three and a half hours late.
We reviewed the medicine administration records and identified at times, the time specific medicine had been given up to 3 and a half hours late.
Only basic activities programme with no specialist or innovative approaches mentioned.
One person said... there are lots of activities we can join in. Per 2021 report: bingo and the painting... birds of prey event.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2023
Good
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews