Last updated: 10 February 2026
"Staff feel well supported with a varied activities programme, but no permanent manager and high agency staff reliance hold it back."
Medicines were well managed, and people were supported to receive their medicines safely, when they needed them.
Staff told us that following the recent changes at the home they felt well supported. One staff member said, 'I just have to ask [interim manager] something and he will sort it.'
We found there were enough staff working, however, there was a high reliance on agency staff.
There was an induction, training and supervision program in place. The management team had identified that supervisions had not been taking place.
The registered manager was not working at the home at the time of the inspection. An interim manager and senior managers from the provider organisation were currently responsible for the day to day running of the home.
There was an activity program. For the week of the inspection this included games, skittles, cinema, yoga, dance therapy, singing, art and card making, baking and a bus trip to a local café.
No permanent manager working there, just an interim one and managers from head office.
The registered manager was not working at the home at the time of the inspection.
High use of agency staff, even though they try to use the same ones for consistency.
there was a high reliance on agency staff.
Supervisions not happening regularly, even though there's a programme in place.
The management team had identified that supervisions had not been taking place.
AI Generated
Last inspected: November 2019
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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