Working at Parley Place Care Home

The service had a proactive and positive culture of safety... ‘no blame’ process... Staff supported people to manage risks whilst maintaining their independence by promoting positive risk taking... managed medicines well

Staff were proud to work at Parley Place... 'I feel very proud to work here. The team and the residents are fantastic'... 'one big extended family, and we all look out for each other'

Managers followed safe recruitment practices and made sure staff training was up to date... 'I feel so supported... able to complete so many training courses... put me through my manager training qualifications'

The service had exceptionally inclusive leaders at all levels who understood the context... Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff said '[registered manager] is the best manager... approachable, open and goes above and beyond'

People told us there were lots of exceptional and interesting activities... motorbike show, boat trip tailored to memories, music festival, school visits, local hobby groups, walks to shops