Last updated: 9 February 2026
"Stable staff retention, supportive management, excellent training and activities, although a medicine error led to a quick policy change."
Risk management was robust... Our records showed there had been only two serious accidents in two years... effective medicine management.
Staff said they were 'Very happy' working at Parkwood House... Staff felt valued and enjoyed working at the service.
Parkwood House had a very low turnover of staff. Staff rarely left except to progress in their career, which the service fully supported.
The provider had introduced a 'Chrysalis Programme'... all care, nursing and maintenance staff had completed it... implemented training in accordance with the Dementia Care matters 'Feelings Matter most Butterfly programme'.
Staff said that the registered manager would work with them at any task at the home if they needed the help.
The service had adopted the 'Eden Alternative' as the guiding philosophy of care... connections with a local primary school... won the 'Activities of the year at Plymouth Council Celebrating Excellence' event in 2017.
There was a medicine mistake that led to a quick policy change.
For example, a medicine error had led to an immediate change in policy and we saw the change was now normal practice.
AI Generated
Last inspected: November 2018
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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