Last updated: 10 February 2026
"A positive working environment and structured training with supervision, but recruitment misses key checks and medicines management needs further work."
Whilst there had been improvements to the way people's medicines were managed since our previous inspection, this work was still being completed and further improvements were needed.
We observed a positive working environment which reflected the comments and feedback we received from people and staff.
There were sufficient staff on duty to meet people's needs. The service currently used agency staff where required.
The provider had ensured a training package was in place for staff and the registered manager was implementing a structure around supervision and appraisal.
Governance in the service had significantly improved but required further development to ensure recruitment was fully compliant with the regulations.
People had opportunities to be involved in activities. Staff were currently involved in activity provision for people which we observed when we inspected.
Recruitment misses checks like references and full job history for some new staff, which is a risk even if staffing levels are ok.
Not all new staff had been recruited safely. Relevant pre-employment checks had not been completed, which included getting required references when a staff member was previously employed working with vulnerable adults. A full employment history had also not been obtained as required.
Medication processes need more work, like guidance for as-needed meds and safe disposal.
We recommend that the provider reviews the arrangements for recording and administering of 'when required' medicines and the current arrangements for medicines awaiting disposal.
No activities coordinator, so staff do basic activities on top of regular care duties.
Staff were currently involved in activity provision for people which we observed when we inspected.
AI Generated
Last inspected: August 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp