Working at Parkview House
206-212 Chingford Mount Road, London, E4 8JR
Operated by Acer Healthcare Operations Limited
53 bedsResidential homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.3/10
Key Finding
"Approachable leadership and positive culture, but limited activities programme and past weekend staffing shortages hold it back."
Safety & Risk
7/10
✓
People were protected from the risks of harm and abuse. Staff were knowledgeable about the actions to take if they suspected somebody was being harmed or abused.
Staff Culture
7/10
✓
The service had a positive culture that was inclusive, open and empowering. Staff told us they had confidence in the registered manager and would raise concerns if they needed to.
Staffing Levels
6/10
✓
Records confirmed there were enough staff on duty to meet people's needs. The rota allowed for extra staff to move between floors to provide additional help where needed.
Training & Dev
6/10
✓
Records confirmed staff were either up to date with their training or had planned dates for training in the coming weeks.
Management
7/10
✓
Staff told us they had confidence in the registered manager and would raise concerns if they needed to. A staff member told us, '[Registered manager] is very approachable and says, 'My door is always open'.'
Programmes
3/10
✕
We observed an afternoon tea activity consisting of tea, small sandwiches, cakes and scones being served.
Points to consider
No activities programme or coordinator mentioned, so the role is mostly routine personal care.
We observed an afternoon tea activity consisting of tea, small sandwiches, cakes and scones being served.
Staffing is adequate but was short at weekends just six months ago.
Relatives confirmed there were enough staff on duty. Comments included, '...There are enough staff now. 6 months ago, there were not enough staff especially at weekends.'
Only standard training and induction, no specialist courses or funded qualifications mentioned.
Records confirmed staff were either up to date with their training or had planned dates for training in the coming weeks.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews