Last updated: 10 February 2026
"Strong leadership from a dedicated manager and staff feeling valued and supported, although a lack of structured activities and basic training hold it back."
Prescribed medicines were stored, administered and disposed of safely. Staff had completed medicines training and their competency was regular reviewed.
Staff felt valued and cared for. Comments included, 'I absolutely feel valued. [registered manager] makes me feel that way. They [registered manager and provider] consider us and will be flexible,' and, 'We have very close working relationships.'
Enough staff were employed and staff explained they covered each other's shifts when needed which meant people received their care and support from staff they knew and trusted.
New staff received an induction which included, completion of the Care Certificate and working alongside experienced staff. Staff had completed training the provider considered essential.
A person told us, '[Manager] is the hardest working manager I have ever come across. She invests all her time and effort into us guys and staff.' Staff agreed with this view and without exception spoke positively about the registered manager and their leadership style.
One person described the positive impact walking around the lake in the local park had on their mental and physical health. The person shared they had a love of art and had enjoyed a visit to a local art gallery with staff.
No activities coordinator or structured programme, so the role involves mostly routine care with occasional outings like walks or gallery visits.
One person described the positive impact walking around the lake in the local park had on their mental and physical health. The person shared they had a love of art and had enjoyed a visit to a local art gallery with staff.
Staffing is adequate but staff have to cover each other's shifts when needed.
Enough staff were employed and staff explained they covered each other's shifts when needed which meant people received their care and support from staff they knew and trusted.
Only standard training like the Care Certificate and basic essentials, with some specific training scheduled but no funded qualifications or specialist development.
New staff received an induction which included, completion of the Care Certificate and working alongside experienced staff. Staff had completed training the provider considered essential. Training to support some of the person's specific needs had been arranged.
AI Generated
Last inspected: May 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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