Last updated: 9 February 2026
"A strong person-centred culture and good staff training, but unstructured activities with no dedicated coordinator hold it back."
Medicines administration records were completed correctly... Risk assessments were in place... Accidents and incidents were recorded and analysed for themes... Staff had received training in relation to safeguarding.
There was an open and transparent and person-centred culture... The provider commented, 'We are like a big family.' Staff provided feedback... they could approach them and felt supported.
People were supported by sufficient numbers of staff who had the right mix of experience and skills. The provider explained they had developed the rota based on the needs of people who used the service.
Staff had received the training they required... including specialist training to meet people's individual needs... regular supervision and appraisal... Additional training... supporting people who had a stroke and... behaviour of concern.
The management team carried out a number of audits... ensured they were available always and worked on shift... Staff: '[Registered manager] is great. They and [provider] are always there.'
People received opportunities to pursue their interests and hobbies, and social activities were offered... supported to attend places of worship... shopping... goals... healthy eating.
No activities coordinator or structured programmes, just basic outings, shopping, and hobbies, so the role is mostly routine personal care.
People received opportunities to pursue their interests and hobbies, and social activities were offered. One person was supported to go shopping... attend places of worship, and events.
Staffing is sufficient with skill matching but nothing special like long team stability or no agency use.
People were supported by sufficient numbers of staff who had the right mix of experience and skills.
AI Generated
Last inspected: January 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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