Last updated: 10 February 2026
"Strong leadership, happy supportive team and good safety practices, but slow buzzer responses and basic training hold it back."
Per 2020: 'We were assured the service were following safe infection prevention and control procedures... assured that the provider was using PPE effectively... accessing testing... making sure infection outbreaks can be effectively... managed.' Per 2018: 'Medicines were managed safely... risk assessments in place... accidents and incidents... audited monthly.'
Per 2018: Staff said 'The team is very happy and I feel well supported... we work as a team. I'm very happy with the atmosphere. The manager is always available... and will listen to me.'
Per 2018: 'The provider used a tool to identify people's dependency levels to ensure enough staff were on duty... staffing levels remained consistent' and 'There is always someone around.'
Per 2018: 'Staff received appropriate induction, training, supervision and appraisal and there was a staff training matrix in place.' Per 2020: 'Staff had completed training in infection control, COVID-19 and how to put on and take off their PPE.'
Per 2020: 'The registered manager had amended their working pattern to stay at the home for 19 days when an outbreak of COVID-19 occurred to provide support and leadership to staff.' Per 2018: 'Staff felt the home was well-led and told us the registered manager supported them well.'
Per 2018: 'Activities diaries featured... dancing during music entertainment, birthdays and themed parties, enjoying some exercise, having bingo fun and games, visiting local shops and having pub lunches... planned activities for each day of the week.'
Enough staff to match needs with steady rotas, but sometimes it takes a while to respond when buzzed.
Per 2018: 'I feel there are generally enough staff; I am here almost every day, though at times it's a while before staff respond to the buzzer.'
Standard training covers the basics like safeguarding and manual handling, but no specialist courses or funded qualifications.
Per 2018: 'Staff had access to a range of training including manual handling, infection control, health and safety, risk assessments, fire safety, safeguarding, MCA/DoLS and equality and diversity.'
Lots of varied activities like bingo, outings and music, but no dedicated activities coordinator so staff fit it around other duties.
Per 2018: 'Although there was no dedicated member of staff for activities, staff members we observed were keen to keep people mentally and physically stimulated... planned activities for each day.'
AI Generated
Last inspected: June 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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