Working at Parkview Care Home

Risk records are not fully detailed yet, so staff guidance on handling risks isn't always crystal clear.

Further improvements were required to the documenting of these risks. For example, measures were in place to minimise the risk of a person smoking in their room, such as fire extinguishers and safety blankets. However, the risk assessment for this person did not explicitly advise staff what equipment should be in place on room checks.

Only everyday activities like board games, garden time, and trips out, with no dedicated activities coordinator or special programmes.

Staff supported people to engage in a range of activities and to follow their interests... we observed people enjoying their favourite board games and using the space in the garden... People had access to the community if they wished, with or without support from staff.

Staff say shifts vary and they'd like more staff on some days to make things even better.

Staff feedback about staffing levels was mixed, but generally stated that matters had improved. One staff member said, 'Shifts vary at the moment, in an ideal world wouldn't everyone want more staff.'