Working at Parkvale

2021: We were assured that the provider was preventing visitors from catching and spreading infections, using PPE effectively, accessing testing, and making sure infection outbreaks can be effectively prevented or managed. Per 2019: Medicines continued to be managed safely. Individual risks to people were fully identified, recorded and steps were in place to mitigate the risk.

Per 2019 comprehensive inspection: Staff told us there were regular meetings to share information and provide feedback. One staff member said, 'Communication is good, we have handovers and meetings to discuss what is going well and what to improve.'

2021: The service had not used agency staff and ensured people received a continuity of care. Per 2019: There were enough staff to support people in line with their assessed needs.

Per 2019 comprehensive inspection: Staff continued to receive regular refresher training to meet people's needs and keep them safe. All staff had scheduled supervisions and appraisals.

Per 2019 comprehensive inspection: The registered manager had worked with staff to create a positive staff culture within the service to positively increase the quality of care provided to people.

Per 2019 comprehensive inspection: People were actively engaged in the local community, including attending local colleges and employment opportunities. Staff supported people to follow their own interests and there was a full range of activities available for people to pursue.