Working at Parkside (St Helens) Limited
Parkside Care Home, St Helens, WA10 3AB
Operated by Parkside (St.Helens) Limited
30 bedsResidential homes
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.4/10
Key Finding
"Strong leadership, committed caring staff and good safety practices, although high agency staff use and basic activities hold it back."
Safety & Risk
6/10
✓
People told us they felt safe living at the home. Staff had received safeguarding training and were knowledgeable... Medicines were safely administered, stored and recorded... Accidents and incidents were appropriately monitored and managed.
Staff Culture
6/10
✓
Staff had a positive, committed and caring attitude. Regular staff were knowledgeable about the people they were supporting and spoke fondly about them.
Staffing Levels
5/10
!
There were enough staff available to meet people's needs but there was a high proportion of agency staff on duty on the first day of our inspection as many regular staff were absent due to unplanned sickness.
Training & Dev
5/10
!
Per 2019 comprehensive inspection: Staff were inducted into their roles on starting work at the service and were provided with ongoing training throughout their employment. Staff competence was regularly assessed and they received regular supervision meetings and a yearly appraisal.
Management
6/10
✓
The deputy manager demonstrated good leadership in what were challenging circumstances for both staff and people living at the home. Although the registered provider had sufficient oversight, communication with key stakeholders was sometimes inconsistent.
Programmes
4/10
!
Per 2019 comprehensive inspection: People's preferred hobbies and interests were identified and both one to one and group activities were planned... 'There are some singers that come in,' 'A Priest comes on Monday for communion' and 'In summer they encourage you to go in the garden.'
Points to consider
Staffing is adequate but relies on agency workers when regular staff are off sick.
There was a high proportion of agency staff on duty on the first day of our inspection as many regular staff were absent due to unplanned sickness.
Basic activities like singers, priest visits and garden time only, no structured programme or coordinator.
Per 2019 comprehensive inspection: 'There are some singers that come in,' 'A Priest comes on Monday for communion' and 'In summer they encourage you to go in the garden.'
Only standard training and supervision, no specialist courses or funded qualifications.
Per 2019 comprehensive inspection: Staff were provided with the training they needed... regular supervision meetings and a yearly appraisal.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews