Working at Parkside Nursing Home
Park Road, Banstead, SM7 3DL
Operated by Parkside Nursing Home Limited
34 bedsNursing homes
Workplace Score
2.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 2.3/10
Key Finding
"Staff support one another well and most have completed mandatory training, but severe staffing shortages, safety risks, and no registered manager are major concerns."
Safety & Risk
1/10
✕
Safe rated Inadequate with breaches relating to safe care and treatment, cleanliness, safeguarding, staffing deployment; risks like choking, skin tears, malnutrition, infection control not managed.
Staff Culture
4/10
!
Staff told us they did not feel they could always speak up about their concerns and leaders did not listen; however staff felt more supported by the new manager and supported one another well.
Staffing Levels
1/10
✕
The provider did not make sure there were enough qualified, skilled and experienced staff; staff fed back that there were not sufficient staff to support people, with comments like 'Sometimes we struggle. We have many double ups'.
Training & Dev
3/10
✕
Whilst the majority of staff had completed the mandatory training, there were gaps in the updated clinical training for nurses; 1 nurse was unable to accurately describe how to assist a person if they were to choke.
Management
2/10
✕
There had not been a registered manager at the service since August 2024 which is a legal requirement; audits were taking place but not sufficiently effective to ensure improvements.
Programmes
2/10
✕
People being cared for in their rooms felt socially isolated; we observed staff providing care that was task focused as they were busy.
Points to consider
Not enough staff so you are always rushing and residents wait ages for personal care like getting out of bed.
Comments included, 'There are days I am still in bed at 11:30'; staff said 'We are always running, running, running.'
Safety risks everywhere from poor cleaning and infection control to staff not knowing how to handle choking properly.
Strong smell of urine in several areas, thick dust build up; 1 nurse was unable to accurately describe how to assist a person if they were to choke.
No permanent manager in place and leaders do not listen when staff raise worries about staffing or safety.
There had not been a registered manager at the service since August 2024; staff reluctant to raise concerns around staff levels as they did not feel listened to.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews