Working at Parkside Lodge
17-19 Windermere Street, Gateshead, NE8 1TU
Operated by Potensial Limited
12 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.0/10
Key Finding
"Staff feel well supported by an accessible manager in a positive culture with strong safety, but activities are basic without specialist programmes and staffing lacks stability."
Safety & Risk
8/10
✓
Safeguarding systems were in place... staff had received training... Risk assessments... promoted positive risk taking... Systems and processes were in place to manage medicines safely... Incidents were recorded and the themes from lessons learned were shared.
Staff Culture
8/10
✓
A positive working environment was observed with multiple staff wellbeing initiatives... manager presenting a staff member with flowers and chocolates... Staff understood how to raise issues and believed they would be dealt with... 'I feel well supported'.
Staffing Levels
6/10
✓
There were enough staff available to support people who used the service. Staffing levels were assessed to support care plans... and on busy days such as shopping days that 1:1 care needs could still be met.
Training & Dev
7/10
✓
Per 2018 comprehensive inspection: Staff received a comprehensive training programme... Additional training had been provided... in topics such as self-harm, personality disorder and drug and alcohol misuse.
Management
8/10
✓
People spoke of having confidence in the manager and told us she was accessible... 'She goes above and beyond to keep everybody happy and safe'... A support worker told us, 'I feel well supported, [the manager] has an open door'.
Programmes
4/10
!
Per 2018 comprehensive inspection: 'activities in the home like, bingo, dominoes... excursions to do shopping... visiting Saltwell Park'; 2023: 'physical exercise via an on-site gym', 'my painting'.
Points to consider
No activities coordinator or specialist programmes, so the job is mostly routine personal care with basic games, outings, arts, crafts, and gym access.
Per 2018 comprehensive inspection: 'bingo, dominoes... excursions to do shopping in the Team Valley as well as visiting Saltwell Park... arts and crafts'; 2023: 'physical exercise via an on-site gym'
Staffing is adequate to meet needs including one-to-one on busy days, but no evidence of stable long-serving team or minimal agency use.
There were enough staff available... Per 2018: 'We occasionally get agency staff here'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews